Honest AI Agent Disclosures Lift Enterprise Adoption Rates

The Common Question

Why are employees not adopting AI agents at our company?

The Lesson in This Case

Adoption rates for AI agents climb measurably when organizations stop overselling what the technology can do and instead give employees a clear, honest picture of both its strengths and its boundaries. The trust gap – not the technology gap – is what stalls most enterprise AI rollouts, and closing it requires deliberate communication from leadership, not just better tools. If your adoption numbers are stalling, audit what employees actually believe about your AI systems before you spend another dollar on capability upgrades.

Originally reported by Harvard Business Review. Read the full story here.