Wharton's Mollick Says AI Agents Force Firms To Rethink Core Purpose

The Common Question

How should companies rethink their business model in a world of AI agents?

The Lesson in This Case

Mollick's core argument is that AI forces organizations to question their fundamental design – not just their processes, but what they exist to do in the first place. Companies that treat AI as a productivity tool will miss the more consequential shift: autonomous agents are beginning to handle work that once defined entire job categories, which changes the logic of how firms compete. Senior leaders should stop asking what AI can do for their current operating model and start asking whether that model still makes sense.

Originally reported by Harvard Business Review. Read the full story here.