Top AI Adopters Redesign Workflows Entirely Rather Than Just Automate Tasks
The Common Question
Why do some companies get way more out of AI than others?
The Lesson in This Case
Top-performing AI adopters report significantly higher returns than their peers precisely because they treat AI as a means to redesign how work gets done, not simply to speed up existing tasks. Rather than automating steps in a broken process, they use AI to restructure decision-making, surface new capabilities, and rewire workflows from the ground up. Senior leaders who are still measuring AI success by hours saved are asking the wrong question – the right metric is whether AI is changing what their teams can accomplish, not just how fast they accomplish it.
Originally reported by Harvard Business Review. Read the full story here.
