Salesforce Says AI Raises Demand For Human Judgment Not Cuts It

The Common Question

Should we be redeploying workers or cutting headcount when adopting AI?

The Lesson in This Case

Salesforce is betting that AI shifts the premium toward human judgment – not away from it – by redesigning roles around the decisions machines cannot own. Paula Goldman's argument holds that organizations displacing workers rather than redeploying them are misreading where AI actually creates value. Senior leaders who treat headcount reduction as the primary ROI metric will likely find themselves short on the judgment capacity they need most when the technology matures.

Originally reported by Harvard Business Review. Read the full story here.