PEX Survey Finds Only 28% Of Finance Leaders Trust AI For Routine Decisions

The Common Question

How comfortable are finance teams with letting AI make routine decisions?

The Lesson in This Case

Among finance and operations leaders already piloting or actively using AI, 69% cut their time spent on manual review and 51% reduced their close time – concrete results that still haven't moved the majority off the sidelines. The core obstacle isn't budget or capability: 36% of the 687 leaders surveyed cite accuracy concerns as the top barrier, and only 28% are comfortable letting AI make routine finance decisions on its own. Senior leaders who want to close that gap should start with a single, low-stakes automation – receipt reconciliation, statement review, receipt chasing – build demonstrated accuracy there, and treat trust as the actual implementation problem before they commit capital to broader AI rollout.

Originally reported by CFO Dive. Read the full story here.