Infosys Survey Finds 25% Of Executives Report AI ROI Below Expectations

The Common Question

Why are companies not seeing the AI returns they expected?

The Lesson in This Case

One in four executives in Infosys's survey of more than 1,000 senior U.S. leaders report that AI ROI has fallen short of expectations – yet three-quarters of that same group say AI has delivered net positive value, a contradiction that points directly to a measurement problem rather than a performance problem. Fewer than 25% of AI pilots scale to enterprise-wide deployment with their intended returns intact, and nearly half of organizations still lack a centralized KPI framework to track what AI is actually producing. Senior leaders who want to close that gap should stop evaluating AI against revenue targets alone and build formal tracking for speed-to-market and operational efficiency gains – the areas where AI is already delivering and where most companies are currently leaving proof on the table.

Originally reported by scanx.trade. Read the full story here.