G2 Finds 53% Of Enterprise Leaders Lack A Formal LLM Cost Per Outcome Metric

The Common Question

How do most enterprise companies actually measure the cost of AI tasks?

The Lesson in This Case

Fifty-three percent of enterprise leaders have no formal metric for what a single completed AI task actually costs them – yet 60% claim they evaluate models on ROI and labor savings. One SaaS team found a clear answer by running the simplest possible math: $1 per AI-touched support ticket against $50 for a human interaction, a comparison only possible because they defined and counted a unit of work first. If you cannot state what one resolved ticket, processed document, or closed case costs your organization today without AI, you are managing a budget on instinct – and instinct does not hold up when the bill reaches your CFO.

Originally reported by G2 Learning Hub. Read the full story here.