How do hospitals actually get results from AI investments?

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Healthcare organizations that deploy AI without first restructuring workflows and rebuilding staff trust will see the technology stall at the pilot stage, delivering little operational value. Forrester's analysis points to work redesign – not the AI itself – as the primary driver of whether clinical and administrative gains actually materialize. Senior leaders should treat workforce readiness and process change as the real budget line items; the AI tools are only as effective as the organizational conditions surrounding them.

Forrester Says Healthcare AI Stalls Without Workflow Redesign First

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