Copilot Deployments Fail Without Redesigning Decision Rights

The Common Question

How do we get ROI from our AI tools we already bought?

The Lesson in This Case

Companies that deployed AI tools without redesigning the underlying work found themselves moving faster through the same broken processes – same handoffs, same approval chains, same organizational boundaries, with no measurable economic impact to show for the investment. The difference between AI as a cost center and AI as a growth driver comes down to whether leaders actively reallocate decision rights across humans and machines, or simply bolt new tools onto old operating models. Senior leaders reviewing AI budgets should stop measuring success by deployment breadth and start demanding evidence that the work itself has changed – because that is where the economics shift.

Originally reported by Forbes. Read the full story here.